http://www.shinetelecom.co.uk The latest news and updates from Shine Telecom en-us http://www.shinetelecom.co.uk/rss.xml Sun, 18 Dec 2011 11:13:06 +0000 Everyone knows that during the last twelve months the customer has taken a battering. Inflation is raging away and some companies that lack the skills and determination to make their savings through efficiency drives and other streamlining tactics are forcing huge price rises onto their customers.BT has announced a further 5% price increase in call charges for many customers in December - coming, unbelievably, after they already increased prices by 10% a year ago and by 9% in April. When you compare that to a Consumer Price Index that has hovered around 5% this year, it's easy to see how this could contribute to financial troubles for businesses.Shine's business calls service is shown to regularly save the majority of customers money when compared to BT packages. We know that our business will continue to grow whilst we offer fantastic services at unbeatable value and we are more than happy to welcome BT customers, who are angry at the price hikes, onto our heavily discounted calls package which will likely save them a significant sum of money.We have built our reputation on offering an alternative to those who are fed up with high prices and poor services from some of the major players in the telecommunications industry. Here at Shine we value our customers and their business and so we make it our mission to undercut the prices of such national names whilst also delivering a service which in all cases is at least as good and, in many cases, is significantly better.So why put up with costly price hikes this winter? Wages are static and many businesses are struggling with their cash flow, so increases like this couldn't have happened at a worse time. Save yourself the stress and switch to Shine Telecom today - fantastic value for business calls and business broadband. http://www.shinetelecom.co.uk/news/bt-increases-prices-again http://www.shinetelecom.co.uk/news/bt-increases-prices-again Fri, 09 Dec 2011 14:17:25 +0000 Shine Telecom has provided a freephone helpline and office telecoms services to the Butterfly and Phoenix projects which help young people in the North West who self-harm, have eating disorders or other urgent need for counselling support.The projects are part of the ncompass group of charities and offer specialist counselling, group workshops and ongoing support for young people. Shine are delighted to support this valuable work by donating our services free of charge. http://www.shinetelecom.co.uk/news/butterfly-and-phoenix-projects http://www.shinetelecom.co.uk/news/butterfly-and-phoenix-projects Mon, 29 Aug 2011 09:11:00 +0000 New government regulations mean that any business that takes credit card payments, regardless of business size, will have to tighten up the requirements regarding the transmission of customer credit card data from their machines. And as the last couple of years have shown us all, poor handling of customer privacy and information is a sure fire way to guarantee bad publicity and to dent consumer confidence in your business. Anyone not upgrading their machine could be liable under the Data Protection Act for failing to take adequate care of their clients' information. Set to roll out within the next two years, the rule changes mean that many small businesses some of whom rely on traditional low speed, poor contention telephony services are taking the opportunity to secure customer data and improve speed by upgrading to a Shine Telecom high speed, good contention broadband service. It's the perfect complement to the upgrades your merchant will recommend to your customer facing machine. Shine Telecom knows that its clients with customer-facing terminals need a speedy and secure connection for their credit card machines and our existing network of broadband provision is ideal for this purpose.Contact us today on 0845 456 6990 and talk to Richard Sheldon to find out how Shine can work with your merchant provider to help you to ensure your credit card machine is future proof and ready to continue serving your business needs.* Further information regarding the changes can be found at www.pcisecuritystandards.org http://www.shinetelecom.co.uk/news/credit-card-machines http://www.shinetelecom.co.uk/news/credit-card-machines Thu, 23 Jun 2011 15:30:23 +0000 We are delighted to announce that Shine Telecom has grown to become bigger and better our new mobile service is guaranteed to keep your business in contact with the people who matter most. In partnership with O2, Shine is once again leading the way for the integration and simplification of business communications.Our customers can now benefit from reduced bills, simpler billing and, of course, the very latest handsets. We have a variety of tariffs for all levels of business user, from light out of office users to heavy users and mobile-dependent sales teams.We offer free calls between company mobiles, free calls to other O2 numbers and, crucially, free calls to your main office number. That way you can truly make your office mobile without fear of affecting your bottom line and whilst keeping your office teams up to date on events in the field and on site.Whats more, we know that mobile business communications dont just depend on telephone calls and text messages, but increasingly so on data usage and mobile applications. Thats why our selection of smartphones, from the business standard Blackberry Curve 8520 to the innovative and vibrant HTC Desire, are available to our customers. As usual with Shine, you can customise your tariff to suit your needs, adding data, extra users, handsets and minutes to suit your needs. Speak to one of our advisers today and find out how much you could save and how much more efficient you could become by combining your Shine internet and calls packages with a Shine Together with 02 business mobile solution. http://www.shinetelecom.co.uk/news/shine-together-with-o2-business-mobile-packages http://www.shinetelecom.co.uk/news/shine-together-with-o2-business-mobile-packages Mon, 14 Mar 2011 13:24:23 +0000 Shine Telecom is pleased to be the main commercial sponsor of a new initiative to promote golf in UK Universities. The initiative, which has been launched in the North West, aims to create playing opportunities for young golfers with a wide range of handicaps and eventually to introduce coaching and player development for those who want to improve their skills or take up the sport. The pilot scheme is working both with existing university golf clubs to help them organise and publicise events for all golfers and also universities with no existing schemes to help them get off the ground.Left to right: Paul Milne of West Derby Golf Club, Josh Clements and Oliver Craig of Liverpool University and Phil Harvey of Shine TelecomBritish Universities & Colleges Sports Manager, Tom Gee, explains, "Our estimate is that there may be up to 18,000 students who are already golfers in English Universities, but less than 2,000 are members of University golf clubs. On a national basis, there is a very real issue in retaining people in the game between the ages of 18 to 40 and helping them to continue playing whilst at University has an important part to play.""With the proportion of 18 year olds now going to University, it is also a great opportunity for golf courses that are local to a large student population, for example West Derby Golf Club who have kindly agreed to host events for Liverpool University."The sponsorship by Shine will support the staging of a regional competition, culminating in a championship final to be contested by all 10 Universities in the North West of England. http://www.shinetelecom.co.uk/news/shine-sponsors-golf-initiative http://www.shinetelecom.co.uk/news/shine-sponsors-golf-initiative Mon, 09 Aug 2010 17:28:37 +0000 We recently asked our customers to provide testimonials regarding the service and cost-savings that choosing Shine Telecom has provided them with. Many of the customers who provided testimonials switched to us from BT and were able to enjoy cost-savings immediately - with the added bonus of what we believe to be much superior customer service.To view these many testimonials, from numerous types of businesses, simply head over to the testimonials section. If you are a customer and are willing to add a testimonial, please contact us. http://www.shinetelecom.co.uk/news/customer-testimonials-added http://www.shinetelecom.co.uk/news/customer-testimonials-added Mon, 24 May 2010 11:13:39 +0000 Shine Telecom customers who aren't using our direct debit option may now pay their bills through our website quickly and easily.Simply follow the 'Pay Your Bill Online' link found at the top of all pages, or visit www.shinetelecom.co.uk/bills directly. Our website will remember your address details for future transactions, providing you use the same browser, allowing you to go through the process as quickly and conveniently as possible.All payments are processed in a highly secure environment by our payments partner SagePay. http://www.shinetelecom.co.uk/news/pay-your-bill-online http://www.shinetelecom.co.uk/news/pay-your-bill-online Thu, 18 Mar 2010 20:11:31 +0000 Faults are not an everyday occurrence, but with more than 10,000 businesses using the Shine Telecom service they do happen and we are proud of the extremely positive feedback our fault repair team get from relieved customers. However, sometimes faults can be very serious and every month a few Shine customers incur bills running into pounds1000s for repairs to BT Openreach cabling and installations within their premises or caused by their external developments, which have generated faults with their telephone lines. All customers, who do not choose to opt out, will be included in our new insurance scheme which protects against these charges. The monthly premium is just 95p, so you get peace of mind against sudden unexpected expense for just pounds11.40 a year.The terms of the cover are shown below, if you have any questions regarding this scheme simply email info@shinetelecom.co.uk quoting your account number or call us on 0845 456 6990.Terms & Conditions1.To be eligible for cover under this scheme, a claim must have been a result of engineering work undertaken resulting from a fault reported to Shine Telecom and for engineering work commissioned by Shine Telecom from their selected contractor for the sole purpose of resolving the initial fault. No work undertaken by any party other than Shine Telecoms approved contractor and no additional work other than that required for resolving the fault will be eligible.2.The customer agrees that they will allow Shine Telecoms fault repair staff to complete a fault checking analysis prior to engineering work being commissioned and that failure to co-operate and provide all information required to complete this analysis will invalidate any claim.3.The scheme only cover faults to BT Openreach equipment and installations and does not extend to the customers own equipment.4.Shine Telecoms fault system records will be the sole valid record of any fault and the conduct of fault repair when considering a claim.5.The scheme solely covers engineering work and does not cover in any way consequential losses arising from the fault, from a loss of service or negligence on behalf of Shine Telecom, its employees or agents, except in the case of loss of life.6.The customer acknowledges that the BT Openreach network is not under the control of Shine Telecom and Shine Telecom can not be held liable for any action, error or amendment to service by BT Openreach. 7.Shine Telecom shall not be responsible for any delay or failure to carry out our responsibilities under this scheme for reasons beyond our reasonable control, including acts of God, weather, industrial disputes, failure or shortage of power supplies, act of terrorism or riot, war or failure of a third party, or government action.8.Charges for missed appointments due to engineers not being able to gain access will not be covered under the scheme. http://www.shinetelecom.co.uk/news/fault-engineering-protection-scheme http://www.shinetelecom.co.uk/news/fault-engineering-protection-scheme Thu, 18 Mar 2010 20:07:26 +0000 Shine Telecom was a main sponsor of a recent charity boxing match held in Northern Ireland to raise money for Help for Heroes. The event featured the Army boxing team taking on boxers from some of Northern Irelands leading amateur clubs. The evening raised over pounds10,000 for the charity and the picture shows Managing Director, Phil Harvey, presenting a prize to one of the winning boxers. To find out more about Help for Heroes or to donate go to www.helpforheroes.org.uk. http://www.shinetelecom.co.uk/news/supporting-help-for-heroes http://www.shinetelecom.co.uk/news/supporting-help-for-heroes Thu, 18 Mar 2010 20:02:31 +0000 The new Shine Telecom website provides useful information to existing customers and new visitors alike. We'll be keeping you up to speed on the latest news, events and offers taking place at Shine HQ - so be sure to check back regularly.Also, customers will soon have the facility to swiftly pay their bills online - keep an eye out for further information about this great extra feature!If you have any feedback regarding the new website, please contact us - we'd be delighted to hear from you! http://www.shinetelecom.co.uk/news/shine-telecom-website-relaunch http://www.shinetelecom.co.uk/news/shine-telecom-website-relaunch